Before you send anything.
Plain answers. Still unsure? Ask us first
About the service
Is this legal advice?
No. A pack is a careful first reading that helps you get advice: what your documents say, where, and what to ask. It doesn't tell you what to sign or what to do, and it doesn't make us your solicitor. We aren't solicitors, surveyors or accountants and aren't regulated by the SRA or RICS, so you don't get a regulated firm's protections, such as the Legal Ombudsman.
What can you read?
Business papers first: leases, heads of terms, personal guarantees, rent review and section 25 notices, dilapidations schedules, service charge demands, and supplier, franchise and finance contracts. We also read tenancies and possession notices, debt letters, settlement agreements and work papers, flat leases, club and charity documents, and more. Immigration and asylum papers are outside our scope. Not sure who you need?
What does “checked by a person” mean?
Before you get your pack, the person preparing it checks every point against your pages: the wording quoted, the clause and page it points to, and the dates listed. It means checked against your documents, not checked as legal advice. The optional AI chat isn't checked as you chat.
Why not just put it into an AI chat tool myself?
For a short letter, that may be enough. A pack is different: a person checks each point against your pages, every note is pinned to its clause and page, we read the whole thing including scans, plans and schedules, and you get a tidy pack to share, with the questions written out.
Will it cut my solicitor's bill?
We can't promise that. Your adviser will still read the documents and charge for their advice. You'll arrive knowing what the documents say and what to ask.
Which law do you cover?
We write for the law of England and Wales. Under Scottish or Northern Irish law? We still read it in general terms, but check points with a solicitor there.
Can you recommend a solicitor, surveyor or accountant?
Yes. Tell us where you are and we'll suggest firms that handle your kind of document. We don't take referral fees; if that ever changes, we'll say so here and in your pack.
What kinds of documents work best?
Typed documents and clear scans. With phone photos, take one per page. Include every schedule, plan and letter that goes with it.
Do you only help businesses?
No. We're built around business leases, notices and contracts, but we read personal papers too. For renting, debt and work problems, free help comes first, and our pages for those say where to find it.
Urgent matters
What if there's a court date or a close deadline?
Speak to a solicitor or a free advice service now, such as Citizens Advice, Shelter or Acas. Don't wait for us: we don't calculate, watch or act on deadlines. A pack can still help you brief them.
I've had an eviction notice. Should I start here?
Start with Citizens Advice or Shelter. Free help for renters A pack can explain the notice and your tenancy if you also want that.
I've had a debt letter. Can you tell me what to do?
No. We explain what a letter or form says, list the dates and amounts, and write questions for a debt adviser. We don't advise on debts or debt solutions. Free debt advice is available. Where to find it
Can you read a settlement agreement?
Yes. But it only binds you once you've had advice on it from a relevant independent adviser, and offers often have a deadline. A pack helps you prepare for that advice; it doesn't replace it. For employees
Price and payment
How much is it?
Launch price £49 for up to 10 pages. Standard price £99 from 1 February 2027.Standard price £99 from 1 February 2027
£49
up to 10 pages, then £3 a page, up to 60 pages. That's the whole price: nothing is added on top.
What does “launch price” mean?
It's our price until 31 January 2027. From 1 February 2027, it's £99 for up to 10 pages, then £6 a page.
My document is 40 pages. Is £49 realistic?
£49 covers the first 10 pages, then £3 a page, so 40 pages costs £139. You see the total before you create an account.
How are pages counted?
A4, Letter and Legal PDF pages count as 1, larger pages such as A3 as 2. A photo is 1 page, Word and text 1 page per 500 words, video 1 page per minute. Full rules
What if your page count differs from mine?
We recount PDFs when they arrive, and you see the confirmed price before you pay. Word, text and video are counted by hand. If anything is longer than estimated, we ask before starting, and you can cancel for a full refund.
More than 60 pages?
Can I cancel?
If you're ordering for yourself, you have 14 days. If you ask us to start straight away and then cancel, we may keep an amount for work done, and once the pack is delivered you can't cancel. Clubs, charities and businesses can cancel for a full refund before we start. Terms
Delivery
When will my pack be ready?
Pay between 9am and 5pm on a working day, and it's due by the same time the next working day. Before 9am, the clock starts at 9am; after 5pm, at weekends or on an England and Wales bank holiday, it starts at 9am on the next working day. You see the exact due time before you pay. If we miss it, we refund you in full and still deliver.While card payments are being set up, we confirm your price and delivery time by email before we start. Nothing is charged until you agree.
What is the chat for?
After adding your documents, you can talk it through with our AI assistant in up to 10 messages. It explains in general terms what wording like yours usually means. It isn't advice, decides nothing, and its replies aren't checked by a person as you chat. At the end you check a short brief, which your reviewer reads before starting. It's optional: you can write a note instead.
Your documents and data
Who reads my documents?
Several AI models process the text, and the person preparing your pack reads the documents and checks each point. Our hosting, sign-in, payment and AI providers handle data for us as set out in the privacy notice.
How do you look after my data?
Files travel encrypted and are stored, encrypted, in a private EU storage bucket. Uploads are deleted 90 days after upload; packs stay in your account for 12 months. Ask us and we'll delete either sooner.
Who sees what I type in the chat?
Your messages and the text read from your documents go to our server and to Anthropic's Claude so it can reply, even before you sign in. We keep the conversation with your order for your reviewer. If you don't send an order, we delete it after 90 days.
Sharing
Can I share the pack with my solicitor or committee?
Yes. Share it by email or QR code with up to 10 people, or download, print or save it as a PDF. Each person signs in to read it, and you can remove access at any time. Removing access doesn't delete copies they've downloaded.
What does someone I share with see?
Everything in the pack, including copies of your documents. They can't change it or share it on. Only share with people who are entitled to see it.
Examples and accounts
Can I see a pack first?
Yes. There are ten example packs on fictional documents and real government forms. Part of each is open to everyone; sign in free to see the rest.
Do I need an account?
Not to price your documents. You need a free account to send them, to read a full example, and to open a pack someone shares with you. Sign in with an email code or Google; there's no password.
Can I share an example?
Yes. Any signed-in user can send an example by email, link or QR code. The person you send it to needs a free account to open it.
Still unsure? Ask us first