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A letter from a landlord, agent or council: who usually handles it, and what to ask.

If you have a letter or notice from a landlord, agent or council, here is who people in your position usually speak to, what a first step can cost, and what to have ready before you call.

1. Who people usually speak to

  • Depends on the subjectfor usually a solicitor for rights and notices, a surveyor for property and cost questions

People in your position usually speak to a solicitor or a surveyor, depending on the subject.

2. What a first step can cost

Depends who you need. Some firms offer a short free first call; ask for a fee quote.

3. Time limits

If the letter gives a date to reply or act, a solicitor should know about it before then.

We don't calculate or watch deadlines. If a date in your document is close, speak to a solicitor now; a pack can still help you brief them.

4. Free or cheaper routes

  • Some firms offer a short free first call. Check your home or business insurance for legal expenses cover.

5. What a CaseReader pack gives you before that call

You arrive with

  • What the letter says, tied to the lease clause it relies on
  • Any dates listed
  • Who usually handles this, and what to ask them

What it can't do

  • Reply to the landlord for you
  • Give advice on your situation: it prepares you for that conversation

Every point cites its clause and page, and a person checks the pack before it reaches you.

6. An example of what we mark

Fictional example

LetterWe write to give notice that, under clause 3.4 of the Lease, the Landlord intends to recover the cost of the roof works through the service charge.

NoteThe letter says “the Landlord intends to recover the cost of the roof works through the service charge”. Ask your adviser what that means for you.

Not from a real document. A real pack marks your own pages, with a note against each point.

Walk into that call prepared.

Send us a letter or notice from a landlord, agent or council. We mark what matters on the page and write out your questions.

See my price for this

£49 up to 10 pages, then £3 a pageFor anyone with a document to understandNot advice

General information about who usually handles this kind of document, not advice on your situation.