1. Who people usually speak to
- Chartered building surveyorfor what the items are worth and whether the work is needed
- Solicitorfor liability, if the claim escalates
People in your position usually speak to a chartered building surveyor and a solicitor. Some firms have both under one roof, and one call can often tell you who should lead.
2. What a first step can cost
Usually quoted for the job. Ask for a fee quote before you instruct anyone.
3. Time limits
The RICS guide says you'll be expected to respond to the schedule within 56 days of receiving it.
We don't calculate or watch deadlines. If a date in your document is close, speak to a solicitor now; a pack can still help you brief them.
Source: Dilapidations in England and Wales (RICS consumer guide) · checked 20 October 2026
4. Free or cheaper routes
Some firms offer a short free first call. Check your home or business insurance for legal expenses cover.
5. What a CaseReader pack gives you before that call
You arrive with
- Each schedule item matched to the lease clause it relies on, with questions about it
- The repair, decoration and yielding-up clauses marked on the page
- Questions for the surveyor
What it can't do
- Cost the works or inspect the building
- Give advice on your situation: it prepares you for that conversation
Every point cites its clause and page, and a person checks the pack before it reaches you.
6. An example of what we mark
Fictional example
The repair clause in the lease, which the schedule relies on
5.4…to yield up the Premises in good and substantial repair and condition at the end of the Term.
Not from a real document. A real pack marks your own pages, with a note against each point.