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Who usually handles what.
The short version, for every kind of document people bring to us.
| If you have… | People usually speak to… | Can CaseReader help? |
|---|---|---|
| A rent review notice or a proposal from the landlord's surveyor | A solicitor and a chartered surveyor A senior solicitor's hour, selected court guideline rates: £354–£506 inc. VAT. Fee source: Solicitors' guideline hourly rates, Grade A, National 1 and London 2 (HM Courts & Tribunals Service, GOV.UK) | Yes Read the guide: A rent review notice → |
| A section 25 notice, or a lease coming to an end | A solicitor and a chartered surveyor A senior solicitor's hour, selected court guideline rates: £354–£506 inc. VAT. Fee source: Solicitors' guideline hourly rates, Grade A, National 1 and London 2 (HM Courts & Tribunals Service, GOV.UK) | Yes Read the guide: A section 25 notice or a lease renewal → |
| A schedule of dilapidations at the end of a lease | A chartered building surveyor and a solicitor First step: ask for a fee quote | Yes Read the guide: A schedule of dilapidations → |
| A draft lease, or the lease you already have | A commercial property solicitor Four selected published lease-review fees: £1,074–£1,619 inc. VAT. Fee source: Published fixed fees for a commercial lease review: Pearson, EM Law, Harper James, Attwells | Yes Read the guide: A lease to sign or understand → |
| A grant or funding agreement, or a lease or licence from a council | A charity or commercial property solicitor First step: ask for a fee quote | Yes Read the guide: A grant, funding agreement or council lease → |
| A supplier, service, building or franchise contract | A solicitor In a dispute, one firm's fixed-fee initial review: £1,200 inc. VAT. Fee source: Fixed Fee Dispute Advice leaflet - Aaron & Partners Solicitors (PDF) | Yes Read the guide: A supplier, building or franchise contract → |
| A letter or notice from a landlord, agent or council | A solicitor or a surveyor, depending on the subject First step: ask for a fee quote | Yes Read the guide: A letter from a landlord, agent or council → |
| An employment contract or offer letter | Acas, or an employment solicitor. Free first: Acas helpline · Acas: employment contracts Source: Getting legal advice (Acas) | We can read this See where to go first: An employment contract or offer letter → |
| A settlement agreement from your employer | An employment solicitor or another independent adviser. Free first: Acas helpline · Acas: settlement agreements Source: Making a formal offer: settlement agreements (Acas) | We can read this See where to go first: A settlement agreement → |
| A disciplinary, grievance or dismissal letter | Acas, or an employment solicitor. Free first: Acas helpline · Acas: disciplinary procedure Source: Getting legal advice (Acas) | We can read this See where to go first: A disciplinary, grievance or dismissal letter → |
| Restrictive covenants or a non-compete clause | An employment solicitor. Free first: Acas helpline Source: Getting legal advice (Acas) | We can read this See where to go first: Restrictive covenants or a non-compete → |
| Another workplace document | Acas, or an employment solicitor. Free first: Acas helpline · Acas: dismissals Source: Getting legal advice (Acas) | We can read this See where to go first: Something else at work → |
| A tenancy agreement, a landlord's notice or a deposit problem | Shelter or Citizens Advice. Free first: Shelter housing advice · Citizens Advice: housing Source: Renters' Rights Act overview for tenants (GOV.UK) | We can read this See where to go first: Renting: a tenancy, notice or deposit → |
| A flat lease, a service charge or ground rent demand, or a lease extension | LEASE, the government-sponsored Leasehold Advisory Service. Free first: LEASE Source: The Leasehold Advisory Service (GOV.UK) | We can read this See where to go first: A leasehold flat: lease, service charge or extension → |
| Contracts or reports for buying or selling a home | A solicitor or licensed conveyancer. Free first: GOV.UK: selling a home Source: Selling a home (GOV.UK) | We can read this See where to go first: Buying or selling a home → |
| A neighbour dispute, a boundary question or a party wall notice | A chartered surveyor, after talking or mediation. Free first: RICS helpline · HM Land Registry: your property boundaries · GOV.UK: neighbour disputes Source: Resolving neighbour disputes (GOV.UK) | We can read this See where to go first: A neighbour, boundary or party wall issue → |
| A builder's quote, contract or dispute | Citizens Advice's consumer service. Free first: Citizens Advice consumer service · Citizens Advice: building work Source: Contact the consumer service (Citizens Advice) | We can read this See where to go first: A builder or tradesperson → |
| A purchase, car finance or subscription contract | Citizens Advice's consumer service. Free first: Citizens Advice consumer service Source: Contact the consumer service (Citizens Advice) | We can read this See where to go first: A purchase, car or subscription → |
| A debt letter or a claim for money | A free debt adviser, such as Citizens Advice. Free first: Citizens Advice: debt options · Citizens Advice Source: About Citizens Advice (Citizens Advice) | We can read this See where to go first: A debt or a money claim → |
| An insurance policy or a refused claim | Your insurer's complaints team, then the Financial Ombudsman. Free first: FCA: how to complain Source: How to complain (FCA) | We can read this See where to go first: An insurance claim → |
| A will, probate, an estate or a family agreement | A private client or probate solicitor; a family solicitor for separation. Free first: GOV.UK: making a will · GOV.UK: applying for probate · GOV.UK: child arrangements Source: Making a will (GOV.UK) | We can read this See where to go first: Family, a will or an estate → |
| Any other document | It depends on the subject. Citizens Advice helps with any problem. Free first: Citizens Advice Source: About Citizens Advice (Citizens Advice) | We can read this See where to go first: Something else → |
| Court or tribunal papers | A solicitor, today Source: Find a Solicitor (The Law Society) | We can read this, alongside that |
Sources were checked on 20 October 2026. Find a solicitor with the Law Society's Find a Solicitor, or a surveyor with RICS Find a Surveyor.
General information about who usually handles this kind of document, not advice on your situation.